Issue #1: Parent cannot see one or more of their children on the registration site 

Adding a new child to an existing family AND/OR updating grade/school info

Method #1 is new this year.  It allows parents to add their own children to our system.  You could copy these steps and email them to them.  If they have trouble, you can revert back to Method #2 from last year.

Method #1

  1. Tell the parent to go to portals.veracross.com/carmelhs to log into the Admissions Portal using the account they just created during Camp registration.

  2. Once logged in, click on “Manage My Children” at the top, then click on the “Household” button near the top right.

  3. To add their new child, click the green “+ Add Candidate” button.  They will get a screen that looks like this to fill out:

  4. Once they fill this out and click “Add a New Candidate”, this child will appear in the camp registration form.


Method #2

  1. Have the family send you the name, DOB, current grade and current school

  2. Go to the household page for the family (Run a Find Household query OR go to the parent's person record and click the pop-out (box with arrow) in the Household field)

  3. Click "Add Record" and add the child's first and last name

  4. Click "Update"

  5. On the far right of the new child's name, click the pop-out (Box with arrow) to go to the child's person record

  6. Click on the "Roles" tab and add the role of Prospect; click Update

  7. In order for the role to "take" and for you to get the prospect screen for this child, you have to do one of two things:

    1. You can go to the system homepage, action menu, and run "Refresh Person Classifications"  OR

    2. You can go to one of the parent's person records by clicking the Related People tab, click on the name of the parent, then Related People again and choose the child

  8. Add gender, DOB, current grade.  In the "Grade Applying For" field, enter Grade 9.  In the "Year Applying For", enter the school year that the child will be a freshman.  Click Update.

  9. Click on the "Schools" tab.  Click "Add Record".  Enter partial current school name and hit tab.  The system will search for the school.  It could return many options.  Pick the option that lists the most formal name of the school with the town also listed (ex. St. Joseph Catholic School, Libertyville rather than St. Joe’s).  Add "Current School" as the relationship, and click the box for "Primary Organization".  Click Update

  10. If the child attends one of our partner schools (listed below),  Click on the "Profile Codes" tab.  Click on General, and choose "Student of Partner School".  Click update.

  11. Click on the "Related People" tab.  Add the relationships to the other family members - Father, Mother, Brother, Sister....  Click Update

  12. In the Legal Custody column, click the box next to each parent who has custody.  Click update.

  13. Now the parents will be able to register this child for camps.


 

Issue #2:  Incorrect (not grade-appropriate) camps are showing for their child


Follow these steps from above:

  1. Have the family send you the name, DOB, current grade and current school

  2. Add gender, DOB, current grade.  In the "Grade Applying For" field, enter Grade 9.  In the "Year Applying For", enter the school year that the child will be a freshman.  Click Update.

  3. Click on the "Schools" tab.  Click "Add Record".  Enter partial current school name and hit tab.  The system will search for the school.   It could return many options.  Pick the option that lists the most formal name of the school with the town also listed (ex. St. Joseph Catholic School, Libertyville rather than St. Joe’s).  Add "Current School" as the relationship, and click the box for "Primary Organization".  Click Update

  4. If the child attends one of our partner schools (listed below),  Click on the "Profile Codes" tab.  Click on General, and choose "Student of Partner School".  Click update.

  5. Click on the "Related People" tab.  Add the relationships to the other family members - Father, Mother, Brother, Sister....  Click Update

  6. In the Legal Custody column, click the box next to each parent who has custody.  Click update.

  7. Now the parents will be able to register this child for camps.



Issue #3:  Error message that says “Cannot commit data to database”


This means that they are trying to create a new account with the same email address as an existing account.  The existing account could be a parent portal account, an admissions portal account, etc.  When they click the website link, they should click on “Login” instead of “Register”, and then use their existing username and password.  They can also “Login” from the button in the parent portal if they are an existing Carmel family.  If they forgot their password, the “Login” screen offers the option to reset their password.



Issue #4:  Need to remove erroneous camp selections from their cart


Parents sometimes go all the way through the confirmation step before they realize it is not a camp they want to attend.  This is something that requires accounting access to remove.  Please send Marisue and Brian B. an email to remove these camps from the parent’s cart. 



Participating Catholic Grade Schools

  • Holy Family Catholic Academy, Inverness

  • St. Gilbert, Grayslake

  • St. Joseph School, Libertyville

  • St. Mary School, Buffalo Grove

  • Frassati Catholic Academy, Wauconda

  • Our Lady of Humility, Beach Park

  • St. Patrick, Wadsworth

  • St. Francis de Sales, Lake Zurich

  • Prince of Peace, Lake Villa

  • St. Anastasia, Waukegan

  • St. Bede, Ingleside

  • Most Blessed Trinity, Waukegan

  • East Lake Academy, Lake Forest

  • St. Thomas of Villanova, Palatine

  • St. Theresa, Palatine