First try a restart of your computer. Do not turn it off and back on again, but instead restart.
Step 1: Tap the lower-left Start button to open the Start Menu.
Step 2: Click the Power Options button on the top middle, and select Restart or Shut down in the list.
ay 2: Restart or shut down Windows 10 in the Quick Access Menu.
Right-click the bottom-left corner on the desktop to open the menu, tap Shut down or sign out and choose Restart or Shut down in the sub-menu.
Way 3: Restart or shut down Windows 10 in the Shut Down Windows dialog.
Step 1: Press Alt+F4 to open the Shut Down Windows dialog box.
Step 2: Click the down arrow, choose Restart or Shut down in the list and tap OK.
Way 4: Restart or shutdown Windows 10 on the Settings Panel.
Step 1: Use Windows+C to open the Charms Menu and select Settings on it.
Step 2: Click the Power button, and choose Restart or Shut down in the pop-up list.
